Monthly Archives: July 2014

CHina Bear Removals & Storage

SHOULD I BE HELPING?

For men especially, it can feel a bit weird to pay someone to do labour it feels like you should be able to do yourself. We’ve all helped a mate move a couch or fridge, so it’s easy to feel like you’re slacking off when professional removalists are doing all the heavy lifting and you’re parked in front of the PlayStation.

But before you feel guilty and jump on the end of a bookcase, think about your coverage. Do you have liability insurance? Can you afford to have a week or so off work if you get injured? Because the removalist’s policy won’t look after you in this situation.

The same thing applies to damage. If an accident happens and you’re not involved, you’re well within your rights to demand compensation for a broken item. But if that antique dresser scrapes along the wall and you’re holding one side of it, who’s to say it wasn’t your lack of training that caused the damage? No-one wants to point fingers, but it’s difficult to work out fault in these often murky scenarios.

That’s not to mention the situation in apartment blocks and similar shared living spaces. If you accidentally knock the head off a sprinkler in a stairwell, those things flood buildings very quickly – and as in the case of dinged furniture, your involvement in the accident could come back to bite you in a way that wouldn’t happen if you’d been separate from the action.

Removalist Sydney

Prior to the day, you might want to set things up to make it easier on everyone. Some movers prefer you to have done your own packing, while others are happy to tackle to whole operation from go to whoa. A lot of that will depend on which company you go with, how many people and hours you’ve budgeted for, what you’re paying – as well as whether you want removalists packing up any private or intimate items! At China Bear, we offer a range of services, and it’s really up to you to decide how much prep work you want to do before our boys arrive.

On the day, by all means offer a cup of tea or coffee, grab the front door and mention anything that might be delicate or tricky. But don’t feel guilty about parking yourself in front of the TV for another round of Grand Theft Auto (until they need to load the couch on the truck). Removalists are trained professionals, and you’re paying for their service.

Trust us, they won’t mind.

China Bear Removals - Removalists Sydney

Hiring Movers In Sydney

Hiring movers in Sydney and what to look for.

Personality. That’s what we look for when we’re hiring new movers in Sydney.

Personality and customer care. That’s realistically all it is. They’re the guy who spends the most time with the customer. Over 6-12 hours they’ll be loading the truck, looking for parking, unloading the truck, carrying things upstairs, dealing with the cat that won’t get off the couch – all that sort of stuff. It’s all about the way they make that happen as they become part of the customer’s life for that day.

Customers don’t remember the company, to an extent, but they’ll always remember the removalist. If you’re ever at a barbecue, you’ll know that. People will say, “We had a fantastic mover.” You’ll ask who the company was, and they can’t remember – “but the guy’s name was John”.  They’ll talk about the company if it went wrong, but they’ll talk about the guy if it went right!

China Bear Removalists - Sydney RemovalistThe customer knows their stuff from A-Z. They’re convinced they know how to move it, and how to fit it through a door, and how many boxes it’ll take to pack everything up. Some customers are over the top, some are down and out because they’ve been chucked out of the house – and you need someone who can relate to everyone in those circumstances.

Relocating is one of the most stressful things we do, when hiring new movers in Sydney you want to employ removalists who never has a bad day. Doesn’t matter if it’s pumping down rain, or stinking hot and sweat’s pouring out of them. The customer’s always going to be saying, “Don’t do this because my stuff will get wet” or “Don’t do that or you’ll get sweat on my couch.” It’s how the guy manages those kinds of situations that makes a difference.

He’s also got to have a bit of an eye for distance, judgement and how things are going to fit in the truck. Obviously you don’t put the book boxes on top of the antique table in the back of the truck – you need to have some common sense around that sort of stuff.

In the end, when hiring movers in Sydney you want someone who can put the customer at ease. That’s the main thing.

Contact us at China Bear Removals & Storage for more information on how we can help you.

china-bear-fine art-crates

China Bear Fine Arts Removals & Storage Crates in Sydney

A little more about our fine arts removals & storage crates offered in Sydney

Something must be in the air, because we’re doing a lot of crating at the moment. You’ve probably never thought about the planning and effort that goes into moving priceless antiques, fine artworks, chandeliers and grandfather clocks, but they need more security than an old quilt or some bubble-wrap. That’s why we offer custom-made timber crates. Fina Art Crates China BearWe use sturdy plywood because it meets with all the fumigation requirements for export. It’s not natural, so there are no wood insects or borers or diseases that could be freighted around the world. Our sales reps take some measurements and run them back to the workshop, where our in-house carpenter Daryl builds the crates to fit the items we’ll be relocating. Each one takes around 2-3 hours to put together, and then the boys take them out to the site to pack ’em and wrap ’em, as we say. Inside the crates, we’re even more careful. When you buy a new TV or laptop, you might have noticed a white, plastic-paper sheet over the screen. It’s called Tyvek, and it’s a moisture-resistant product that we use so that when the organic products breathe and sweat, the packaging material doesn’t stick to them. It’s essential for moving wooden furniture that has an organic polish as opposed to a lacquer, for example. To give you some examples of the kinds of things we crate up, we’ve got some artworks going to London at the moment. They’ve been in the family for 300 years, out here for some of that time, and now they’re getting shipped back for auction. In addition, Persian rugs are quite often wrapped and rolled and crated. If you fold a rug, it creases and it’s very difficult to get them out. Putting them in timber crates keeps them flat and rolled properly. The crates you see here have been made in our workshop. One’s for a dining table, one’s for a buffet and the big cardboard box is for a large artwork. Once again, that’s not just any cardboard, like you’d grab from the local supermarket dock. It’s Hydraboard, which is highly moisture-resistant, strong and what they call “virgin cardboard”. You wouldn’t put that much effort into Fantastic Furniture – this is really just for antiques. The dining table we mentioned is worth $220,000. Obviously we made a crate for that. If you don’t, you’ve only got to knock one of those things and bang – you’ve got a chip. All of a sudden, the entire item’s ruined and your insurance company gets cranky at you! To find out more about our fine arts removals & storage services in Sydney, contact China Bear today!

China Bear Removals & Storage

THE PERILS OF BAD SERVICE

The other day we heard an interesting story from a bloke, that says a lot about doing your research and making sure you get what you pay for.

This guy has a waterfront property that got flooded; a water main burst and he had to get all the furniture out so they could fix up the carpets and floorboards etc. He and his wife were going to be away in Greece while this went on, so he rang around and got four quotes for removals: two major companies and two minor ones.

In the end, he settled for the big brand – he thought. It had a fancy name similar to a large retailer, and he assumed they were connected and therefore reputable. The quote was reasonable given the job needed to be done urgently.

So the removalists rocked up, and they only had 40 cartons. He said, “Hang on, this is no good. You’re supposed to pack everything up, take photos of where it all was and unpack it in the exact same spots when you come back. How will you know where things go?”

They told him the boss promised stuff like that all the time, that there was nothing on their paperwork about it and – best of all – that they were just packers and probably wouldn’t even be the guys who brought the stuff back. Our bloke tells them to hang on, since it wasn’t the service he was sold, and calls the company. Turns out the sales rep he spoke to is the owner – and this is where he learnt they had no connection to the large retailer…and had even been sued by them!

Sure enough, the removalists ran out of cartons around 1.30pm, and couldn’t complete the job. They returned the next day and away they went. Fast-forward a bit, and the bill comes in at more than $7000…nothing near the $4400 quote on the “Full Price Assessment” he had received. The owner justified the extra expense by saying the boys needed extra boxes and a second day, and claimed the customer hadn’t shown him the contents of his cupboards.

China Bear

Now, this guy telling us the story had recently received a redundancy from his previous job. So he researched a heaps of removals companies in his area, looking up their online reviews and so on, and decided he liked one. He walked into their main office, spoke to the owner and walked out the majority owner!

So this isn’t a case of, “I liked it so much I bought the company” – it’s more like, “I was so upset by the difference between what I was told and what I received that I bought a competitor.” Now he’s dedicated to giving people the good service and good experience he missed out on.

The moral of the story is: treat your customers well…or they might become your rival!