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China Bear Removals Sydney

HOT TIPS FOR TIPPING HOT REMOVALISTS

Most people don’t move often enough to develop an idea of how to behave when the boys come around to load up the truck. We talked about whether you should help last week, but since then we’ve been asked about tips and things like that, so here’s a bit of a guide.

For starters, a cup of tea or coffee never goes astray. It’s the usual way to greet people who come to your home, and that applies to movers as well. Sharing a cuppa is a good time to chat about the day’s work, figure out any logistical issues and organise a plan of attack. They’ll probably have their own water with them, but it doesn’t hurt to offer a cold drink either. (And a Milk Arrowroot, if you have any. Ta.)

Beer is another thing entirely. The legal blood-alcohol limit for truck drivers in Australia has been zero since 2010, which means they can’t even have one drink. “The customer made me have four beers with him” isn’t usually an acceptable excuse for crashing the truck when you’re in front of the boss (or a judge, for that matter). Most companies have a zero-tolerance policy on alcohol, so don’t be offended if the movers knock back your generous offer. It could cost them their job.

China Bear Sydney RemovalistsCash tips happen sometimes, and can vary widely – on some lucky jobs, we might receive more than the boss is paying! They’re not expected by any means, but obviously it’s a much appreciated gesture, especially if a job has been particularly gruelling or tricky.

More common are spur-of-the-moment gifts, whether that’s a fridge that won’t fit into the alcove in the new place, or a TV the customer was thinking of replacing anyway. In these situations, we generally ask them to sign something saying they did give the item as a gift, to avoid any potential legal issues down the track.

Although we said the boys aren’t allowed to crack a beer with you while they’re on duty, it’s a different matter after hours. So don’t feel like you can’t offer them a case or something along those lines – as long as the work’s finished and the truck’s safely parked, they can cheers to a job well done!

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SHOULD I BE HELPING?

For men especially, it can feel a bit weird to pay someone to do labour it feels like you should be able to do yourself. We’ve all helped a mate move a couch or fridge, so it’s easy to feel like you’re slacking off when professional removalists are doing all the heavy lifting and you’re parked in front of the PlayStation.

But before you feel guilty and jump on the end of a bookcase, think about your coverage. Do you have liability insurance? Can you afford to have a week or so off work if you get injured? Because the removalist’s policy won’t look after you in this situation.

The same thing applies to damage. If an accident happens and you’re not involved, you’re well within your rights to demand compensation for a broken item. But if that antique dresser scrapes along the wall and you’re holding one side of it, who’s to say it wasn’t your lack of training that caused the damage? No-one wants to point fingers, but it’s difficult to work out fault in these often murky scenarios.

That’s not to mention the situation in apartment blocks and similar shared living spaces. If you accidentally knock the head off a sprinkler in a stairwell, those things flood buildings very quickly – and as in the case of dinged furniture, your involvement in the accident could come back to bite you in a way that wouldn’t happen if you’d been separate from the action.

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Prior to the day, you might want to set things up to make it easier on everyone. Some movers prefer you to have done your own packing, while others are happy to tackle to whole operation from go to whoa. A lot of that will depend on which company you go with, how many people and hours you’ve budgeted for, what you’re paying – as well as whether you want removalists packing up any private or intimate items! At China Bear, we offer a range of services, and it’s really up to you to decide how much prep work you want to do before our boys arrive.

On the day, by all means offer a cup of tea or coffee, grab the front door and mention anything that might be delicate or tricky. But don’t feel guilty about parking yourself in front of the TV for another round of Grand Theft Auto (until they need to load the couch on the truck). Removalists are trained professionals, and you’re paying for their service.

Trust us, they won’t mind.