FAQ

Frequently Asked Questions

How much will it cost?
Do you charge travel time?
Do I need Insurance?
What happens if my furniture is damaged or broken?
Should I choose hourly rate or firm price quote?
Can I use my own cartons?
Can I pack myself?
Do I need to be present during the move?9
Do you place everything in position in my new home?
Is there anything I have to do to prepare appliances such as washing machines before removal?
How should I prepare my fridge?
What advantages does China Bear’s storage offer over Self storage?
Am I expected to provide food or drinks for the removalists?
Can you move plants?
When will China Bear pack the cartons?
Can I access my goods whilst they are in storage?
I want to do my own packing but am not sure how many cartons I will need.
How long will your quote be valid?
What happens to the cartons after I move?
What Sydney suburbs do you service for local removals?

How much will it cost?

In order to answer this question we need to know:

  • What items you are moving and if there are any particularly difficult or heavy pieces?
  • Where you are moving from & to as travel time is charged.
  • Access for loading & unloading; Is it close and level, or are there stairs and a long walk. If there is a lift, is it big enough?
  • Is there safe, legal parking?
  • Packaging Materials: Will you need cartons, plastic covers and wrapping.
  • Additional services: Will you require (packing, unpacking, crates, storage etc.)
  • Safety Risks that must be properly managed.
  • Tolls, Parking Fees, or any other unavoidable expenses.

Quantifying the above factors requires experience and skill. Firm Price Quotes are usually only provided after an on site inspection by our professional estimators.

Estimates may be given over the phone or in response to email. (An estimate is an assessment based on the information we receive. It is not a firm price quote. You will be charged on an hourly rate plus materials, tolls & parking if applicable).
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Do you charge travel time?

Yes we do, our charges are depot to depot, unless travel time is quoted.
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Do I need Insurance?

The short answer is yes. It is possible, in spite of the best intentions of the best removalists, that your goods may get damaged. Furniture designers and manufacturers often place a higher priority on aesthetics and cost than on transportability. Furniture was not designed to be moved and was not built to withstand being jolted in a truck, even with the best packing.
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What happens if my furniture is damaged or broken?

If it can be proved that the removalist was negligent in causing the damage or that he did not use due care and skill, you may be able to request that they repair any damage. However, if there is damage and there was no negligence displayed, the repair will need to be paid for by insurance. If you are not insured, and there was no negligence you will have no recourse to any compensation.
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Should I choose hourly rate or firm price quote?

Excepting small removals (where quoting is unnecessary), it is entirely your choice. Either way our crews will work as quickly and efficiently as possible.

Hourly rate is flexible and suitable for small, straight forward or short notice removals. We can provide an estimate based on the information you provide to us but charges will be calculated on the actual time taken.

Quotations on the other hand are recommended for larger more complex removals. These may involve additional man-power and resources. We can make recommendations and supply costs of specialized materials or pre-packing.

Quotations are free of charge and obligation. To obtain a quotation, simply phone us to arrange a time for our estimator to call.

The estimator will need to view all items to be moved including the contents of cupboards and storage areas. Access for loading and unloading will be a consideration so you will need to provide details with regard to; truck parking, distances to entrance, internal and external steps or any other relevant factors at other locations. Our estimators are very experienced and have a background of physically performing removals in the field. We will advise you, make recommendations and discuss options.
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Can I use my own cartons?

Yes but be aware that not all cartons are suitable for furniture removals. Using unsuitable cartons is a false economy. Cartons should be strong, sealed and of standard sizes. China Bear’s cartons are designed to stack neatly, forming a strong, weight bearing matrix when loaded. Using inappropriate cartons may cause damage to the contents and make handling difficult and slow.
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Can I pack myself?

If you have the time, skills, strength and materials you can pack your own boxes. Packing can be time consuming and physical, hard work. While packing you will need to lift and stack fully laden cartons. A small carton of books an weigh 25-35 kilograms.

If there are any breakages in owner packed boxes, the removalist will take no responsibility nor will these items be covered by insurance except in the event of total loss of the carton (in which case claims are limited to $500.00 unless an itemized valued list of contents is supplied prior to the commencement of the transit).

Please refer to our Packing and Unpacking Page.
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Do I need to be present during the move?

Yes, you or your representative need to be available to instruct the removalists. You may need to be present to sign for the receipt of goods. It is in fact your obligation under our standard contract conditions.

“3.3 Presence at Loading/Unloading. You will ensure that you or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store.”

You or your agent should be on site and available to liaise with removalists. It is your responsibility to ensure to the best of you ability that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by us and that none is taken in error.”

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Do you place everything in position in my new home?

Our removal crews will place and reassemble furniture in your new home according to your instructions.

You will need to measure and plan in advance for the placement of furniture.

Indecisiveness resulting in excessive additional time taken to reposition furniture may incur additional charges on quoted removals.
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Is there anything I have to do to prepare appliances such as washing machines before removal?

You should always refer to the manufacturers instructions. It is imperative that washing machines be prepared properly as these are easily damaged. It is not the removalist’s responsibility to do this and any damage resulting will not be the removalist’s responsibility.
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How should I prepare my fridge?

This should be emptied and wiped clean throughout. If it is going into storage, the fridge should be thoroughly cleaned and dry. Wiping the interior with vanilla essence will help keep any mildew at bay. Tea bags left in the fridge will absorb moisture and help combat mildew. Plumbing to fridges should be disconnected.
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What advantages does China Bear’s storage offer over Self storage?

When you use a self storage facility you rent an area in which you store your own goods. It is your responsibility to ensure that these goods are properly stowed and adequately protected against damage and deterioration. Self storage facilities offer flexible hours of access and you provide your own key to your lockup, but if you plan to access your storage, you will need to allow for the cost of extra area to de-stow to and the cost of getting labour on site. Unless you are prepared to pay a premium price your storage unit may be situated a long way from loading facilities increasing handling risks and expense.

When you use China Bear’s storage we are responsible for the care of your goods. We therefore do much more than provide an empty room. Included in our storage charges we provide all protective covers and carefully stow storage in sealed crates (Storage Modules). We also have dedicated areas for soft furnishings and appliances, marble and glass.

Storage Modules have many advantages. Modules can be moved close to the vehicle to minimize handling risks and cost when loading in or out of store. Modules provide additional protection against dust, water penetration, temperature variation, loss and pilferage.

China Bear can arrange access to your storage and has labour on site to assist you. We charge a de-stow fee to bring your storage forward to the loading area and an hourly rate for any labour you require.

Using China Bears storage is both flexible and economic because you do not pay for unused area. You only pay for the volume taken up by your stored goods for the time they are in store. Goods can be taken out or added and the charges are adjusted accordingly.
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Am I expected to provide food or drinks for the removalists?

You should provide fresh water and toilet facilities. Tea or coffee break is not expected but is certainly appreciated particularly on long jobs. Under no circumstance should alcohol be provided.
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Can you move plants?

Plants generally do not travel well. They cannot be stacked and occupy expensive volume during transport. However provided it is a case of all care and limited responsibility China Bear is prepared to move plants when requested. There are quarantine restrictions when moving interstate and more importantly soil cannot be moved to certain agricultural regions. Ceramic pots become brittle with age and exposure to the elements. Proper preparation and packing is seldom an economic alternative but potted plants can be moved provided it is at the owners’ risk.
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When will China Bear pack the cartons?

Due to time constraints packing may need to be done before the moving day. Some planning and preparation will ensure that those things you need are not pre-packed. Loading packed cartons the day before clears the residence of clutter and reduces the amount of work needed on moving day. Loaded trucks are safely parked in our secure depot overnight.
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Can I access my goods whilst they are in storage?

Yes, you can access your goods whilst in store. You will need to book a time with our office so that we can bring your storage forward. There is a charge applicable for unstowing and storage retrieval. We will need to schedule staff to ensure your safety and provide assistance.
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I want to do my own packing but am not sure how many cartons I will need.

Estimating how many cartons you will need is difficult for professionals and virtually impossible for amateurs.

We use 3 basic types of cartons. Prices and photos see Packaging Materials.

Standard Cartons – General purpose large carton used for crockery, glassware, folding clothes and linen.

Book/Crystal Cartons – Small carton used for heavy items like wine, books or sealed groceries. They are also used to pack fragile items that that should not be layered like crystal glasses.

Portarobe Cartons – used for hanging clothes. They hold ~ 2 linear foot of clothes on hangers. Portarobe cartons are usually brought along on moving day and retrieved at the unload. A hire fee is charged for each Portarobe used. If you require Portrobes to be left on site a refundable deposit is charged.

If you are unsure of exactly how many cartons you may need, order extra, we will only charge for those materials actually used. You will need to give back the unused cartons to our removal crew before loading commences so they can keep track of the returns. It is preferable to over order to avoid the necessity of additional deliveries.
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How long will your quote be valid?

Our quotes are valid for acceptance within 28 days from the above date, provided we are permitted to commence work within 60 days of acceptance.

Quoted storage prices are valid for 26 weeks from commencement of storage after which time prices will be reviewed based on current advertised rates and the actual cubic volume.
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What happens to the cartons after I move?

Used cartons and wrapping can be a nuisance to deal with after a move. China Bear has an environmentally responsible policy of keeping our packaging out of landfill. We will reuse or recycle packaging material wherever possible. When you are unpacked simply phone us to arrange a pickup of materials. You will need to ensure that cartons are emptied, flattened, grouped in sizes and stacked out of the weather.

Hint: When unwrapping articles wrapped in butchers’ paper, flatten the paper. This reduces the chance of throwing things out with crushed paper. It is less work than crushing up the wrapping again. The paper can be reused and takes up much less space. Don’t bother to flatten crushed paper used as cushioning. It should be squashed into as few cartons as possible to facilitate handling.
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What Sydney suburbs do you service for local removals?

Sydney CBD, Eastern Suburbs, Northern Beaches, North Shore, Inner West, South Sydney, Sutherland, St George.
Sydney Suburbs include Abbotsford, Akuna Bay, Alexandria, removalist Allambie, Allambie Heights, Annadale, removals Artarmon, Asquith, removalist Avalon, removalists Avalon, mover Balgowlah, removals Balgowlah Heights, Removalist Balgowlah Heights, removals Balmain, Balmoral, Bayview, Beacon Hill, Bellevue Hill, Belrose, Be, Bilgola, Bilgola Plateau, Birchgrove, Birkenhead Point, Bobbin Head, removals Bondi, removalist Bondi Beach, Bondi Junction, Broadway, Bronte,removalist Brookvale, Camellia, Cammeray, Camperdown, Campsie, Canada Bay, Castle Cove, Castlecrag, Centennial Park, Chatswood, Chippendale, Chiswick, Church Point, Circular Quay, Clareville, Clifton Gardens, Clontarf, Clovelly, Collaroy, Collaroy, Coogee, Cottage Point, Cremorne, Cremorne Point, Cromer, Cronulla, Crows Nest, Curl Curl, Dangar Island, Darling Harbour, Darling Point, Darlinghurst, Davidson, Dee Why, Double Bay, Dover Heights, Drummoyne, Duffys Forest, East Killara, East Lindfield, East Roseville, East Sydney, East Wahroonga, Edgecliff, Elanora Heights, Elizabeth Bay, Erskineville, Fairlight, Five Dock, Forestville, removalists Frenchs Forest, Gladesville,removals Glebe, moving house Glebe Point, Gordon, Gore Hill, Greenwich, Haberfield, Harbord, Henley, Homebush, Homebush Bay, Homebush West, Hornsby, Hornsby Heights, Hunters Hill, Ingleside, Kensington, Killara, Killarney Heights, Kings Cross, Kirrawee, Kirribilli, Lane Cove, Lavender Bay, Leichhardt, Removalists leichhardt, Lilyfield, Lindfield, Linley Point, Longueville, Macquarie Park, Manly ,Removalist in Manly , Manly removalists, Maroubra, McMahons Point, Middle Cove, Milsons Point, Mona Vale, Moore Park, Mosman. Removalists Mosman, Naremburn, Narrabeen, Narraweena, Neutral Bay, Newport, removalists Newtown, Normanhurst, moving house North Balgowlah, North Bondi, North Curl Curl, North Manly, North Narrabeen, Northbridge, Oxford Falls, Paddington, Palm Beach, Petersham, Point Piper, Potts Hill, Potts Point, Putney, Pymble, Pyrmont, Queens Park, Queenscliff, Randwick, Redfern, Regents Park, Riverview, Riverwood, Rose Bay, Roseberry, Roseville, Roseville Chase, Rozelle, Ruse, Rushcutters Bay, Russell Lea, Scotland Island, Seaforth, Spit Junction, St Ives, St Ives Chase, St Leonards, Stanmore, Strathfield, Summer Hill, Surry Hills, Tamarama, Terrey Hills, The Rocks, The Spit, Thornleigh, Turramurra, Ultimo, Vaucluse, Wahroonga, Waitara, Warrawee, Warriewood, Warringah mal, Warwick Farm, Waterloo, Watsons Bay, Waverley, Waverton, West Killara, West Lindfield, Whale Beach, Wheeler Heights, Willoughby, Wollstonecraft, Woollahra, Woolloomooloo, Woolwich, Zetland.
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