Category Archives: Advice

China Bear Removals Sydney

HOT TIPS FOR TIPPING HOT REMOVALISTS

Most people don’t move often enough to develop an idea of how to behave when the boys come around to load up the truck. We talked about whether you should help last week, but since then we’ve been asked about tips and things like that, so here’s a bit of a guide.

For starters, a cup of tea or coffee never goes astray. It’s the usual way to greet people who come to your home, and that applies to movers as well. Sharing a cuppa is a good time to chat about the day’s work, figure out any logistical issues and organise a plan of attack. They’ll probably have their own water with them, but it doesn’t hurt to offer a cold drink either. (And a Milk Arrowroot, if you have any. Ta.)

Beer is another thing entirely. The legal blood-alcohol limit for truck drivers in Australia has been zero since 2010, which means they can’t even have one drink. “The customer made me have four beers with him” isn’t usually an acceptable excuse for crashing the truck when you’re in front of the boss (or a judge, for that matter). Most companies have a zero-tolerance policy on alcohol, so don’t be offended if the movers knock back your generous offer. It could cost them their job.

China Bear Sydney RemovalistsCash tips happen sometimes, and can vary widely – on some lucky jobs, we might receive more than the boss is paying! They’re not expected by any means, but obviously it’s a much appreciated gesture, especially if a job has been particularly gruelling or tricky.

More common are spur-of-the-moment gifts, whether that’s a fridge that won’t fit into the alcove in the new place, or a TV the customer was thinking of replacing anyway. In these situations, we generally ask them to sign something saying they did give the item as a gift, to avoid any potential legal issues down the track.

Although we said the boys aren’t allowed to crack a beer with you while they’re on duty, it’s a different matter after hours. So don’t feel like you can’t offer them a case or something along those lines – as long as the work’s finished and the truck’s safely parked, they can cheers to a job well done!

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SHOULD I BE HELPING?

For men especially, it can feel a bit weird to pay someone to do labour it feels like you should be able to do yourself. We’ve all helped a mate move a couch or fridge, so it’s easy to feel like you’re slacking off when professional removalists are doing all the heavy lifting and you’re parked in front of the PlayStation.

But before you feel guilty and jump on the end of a bookcase, think about your coverage. Do you have liability insurance? Can you afford to have a week or so off work if you get injured? Because the removalist’s policy won’t look after you in this situation.

The same thing applies to damage. If an accident happens and you’re not involved, you’re well within your rights to demand compensation for a broken item. But if that antique dresser scrapes along the wall and you’re holding one side of it, who’s to say it wasn’t your lack of training that caused the damage? No-one wants to point fingers, but it’s difficult to work out fault in these often murky scenarios.

That’s not to mention the situation in apartment blocks and similar shared living spaces. If you accidentally knock the head off a sprinkler in a stairwell, those things flood buildings very quickly – and as in the case of dinged furniture, your involvement in the accident could come back to bite you in a way that wouldn’t happen if you’d been separate from the action.

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Prior to the day, you might want to set things up to make it easier on everyone. Some movers prefer you to have done your own packing, while others are happy to tackle to whole operation from go to whoa. A lot of that will depend on which company you go with, how many people and hours you’ve budgeted for, what you’re paying – as well as whether you want removalists packing up any private or intimate items! At China Bear, we offer a range of services, and it’s really up to you to decide how much prep work you want to do before our boys arrive.

On the day, by all means offer a cup of tea or coffee, grab the front door and mention anything that might be delicate or tricky. But don’t feel guilty about parking yourself in front of the TV for another round of Grand Theft Auto (until they need to load the couch on the truck). Removalists are trained professionals, and you’re paying for their service.

Trust us, they won’t mind.

China Bear Removals - Removalists Sydney

Hiring Movers In Sydney

Hiring movers in Sydney and what to look for.

Personality. That’s what we look for when we’re hiring new movers in Sydney.

Personality and customer care. That’s realistically all it is. They’re the guy who spends the most time with the customer. Over 6-12 hours they’ll be loading the truck, looking for parking, unloading the truck, carrying things upstairs, dealing with the cat that won’t get off the couch – all that sort of stuff. It’s all about the way they make that happen as they become part of the customer’s life for that day.

Customers don’t remember the company, to an extent, but they’ll always remember the removalist. If you’re ever at a barbecue, you’ll know that. People will say, “We had a fantastic mover.” You’ll ask who the company was, and they can’t remember – “but the guy’s name was John”.  They’ll talk about the company if it went wrong, but they’ll talk about the guy if it went right!

China Bear Removalists - Sydney RemovalistThe customer knows their stuff from A-Z. They’re convinced they know how to move it, and how to fit it through a door, and how many boxes it’ll take to pack everything up. Some customers are over the top, some are down and out because they’ve been chucked out of the house – and you need someone who can relate to everyone in those circumstances.

Relocating is one of the most stressful things we do, when hiring new movers in Sydney you want to employ removalists who never has a bad day. Doesn’t matter if it’s pumping down rain, or stinking hot and sweat’s pouring out of them. The customer’s always going to be saying, “Don’t do this because my stuff will get wet” or “Don’t do that or you’ll get sweat on my couch.” It’s how the guy manages those kinds of situations that makes a difference.

He’s also got to have a bit of an eye for distance, judgement and how things are going to fit in the truck. Obviously you don’t put the book boxes on top of the antique table in the back of the truck – you need to have some common sense around that sort of stuff.

In the end, when hiring movers in Sydney you want someone who can put the customer at ease. That’s the main thing.

Contact us at China Bear Removals & Storage for more information on how we can help you.

China Bear Removals & Storage

THE PERILS OF BAD SERVICE

The other day we heard an interesting story from a bloke, that says a lot about doing your research and making sure you get what you pay for.

This guy has a waterfront property that got flooded; a water main burst and he had to get all the furniture out so they could fix up the carpets and floorboards etc. He and his wife were going to be away in Greece while this went on, so he rang around and got four quotes for removals: two major companies and two minor ones.

In the end, he settled for the big brand – he thought. It had a fancy name similar to a large retailer, and he assumed they were connected and therefore reputable. The quote was reasonable given the job needed to be done urgently.

So the removalists rocked up, and they only had 40 cartons. He said, “Hang on, this is no good. You’re supposed to pack everything up, take photos of where it all was and unpack it in the exact same spots when you come back. How will you know where things go?”

They told him the boss promised stuff like that all the time, that there was nothing on their paperwork about it and – best of all – that they were just packers and probably wouldn’t even be the guys who brought the stuff back. Our bloke tells them to hang on, since it wasn’t the service he was sold, and calls the company. Turns out the sales rep he spoke to is the owner – and this is where he learnt they had no connection to the large retailer…and had even been sued by them!

Sure enough, the removalists ran out of cartons around 1.30pm, and couldn’t complete the job. They returned the next day and away they went. Fast-forward a bit, and the bill comes in at more than $7000…nothing near the $4400 quote on the “Full Price Assessment” he had received. The owner justified the extra expense by saying the boys needed extra boxes and a second day, and claimed the customer hadn’t shown him the contents of his cupboards.

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Now, this guy telling us the story had recently received a redundancy from his previous job. So he researched a heaps of removals companies in his area, looking up their online reviews and so on, and decided he liked one. He walked into their main office, spoke to the owner and walked out the majority owner!

So this isn’t a case of, “I liked it so much I bought the company” – it’s more like, “I was so upset by the difference between what I was told and what I received that I bought a competitor.” Now he’s dedicated to giving people the good service and good experience he missed out on.

The moral of the story is: treat your customers well…or they might become your rival!